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Why am I being asked to connect to the Internet while playing the Mystery Case Files series?
The Mystery Case Files series of games are downloaded a little differently than most game in the Arcade. The initial download of the game is only the first case. While the first case is being played, the rest of the cases are being downloaded behind the scenes. This allows for a smaller initial download and you can start playing the game sooner without having to wait for the entire game to be downloaded. You will need to make sure that you have an active Internet connection and that you don't have any firewall, or pop-up blockers that might be preventing the rest of the game from being downloaded.
Some users have experienced an issue where the above settings were okay, yet the rest of the game would not download. We found that uninstalling and reinstalling the game corrected the problem.
If you are still having problems with downloading these cases, please contact our support department. Please include any error messages that you may be receiving.
If this is not the answer you are looking for, you can contact us directly using the form on our contact page
